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Kindful | Kindful's In-App Chat Support Messaging

Updated over 2 weeks ago

You can chat with a Support Agent directly from anywhere within the Kindful web app:

  1. Sign in to Kindful.

  2. In the lower left corner from anywhere in the Kindful web app, click the Chat

    Speech bubble icon

    icon.
    โ€‹The chat window expands.

    • During business hours, enter your first name, last name, and email address to begin a chat with a Support Agent.

    • Outside business hours, please leave a message with your first name, last name, and email address and a Kindful Support Agent will respond by email during business hours.

When chat is online:

  • Flora, our support chatbot, provides your queue position and notifies you when a Support Agent is ready to help.

  • While you are waiting for a Support Agent, you can add notes, questions, or screenshots to help us better assist you. See Tips for Working with Support for suggestions on what to include.

Support Hours

Kindful Support hours are 9am to 6pm EDT/EST Monday through Friday.

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