Kindful | Getting Started in Kindful: Part 1

Let’s Start Here

1. Accessing Kindful Support - Our Help Center (Knowledge Base) houses all of our support articles and videos. You’re actually in our Help Center right now reading this article -- way to go!! Please bookmark this page: support.kindful.com. It will be a great resource for learning the system and taking full advantage of all our features.

You can reach our Support Team at [email protected] or 888-854-3230. You will have access to your Success Rep for 30 days (or 60 days for custom onboarding packages) after you sign up for Kindful, but after that period you’ll be able to reach our Support Team with any future questions you may have.

2. Schedule your Kick-Off Call - Your Success Rep should have emailed you a link to schedule this call. This should be completed as soon as possible to get the most out of your setup period.The purpose of this call is to discuss migrating your data and connecting integrations, so be sure to have the people who are most familiar with your data on this call. If you’re planning or considering using our QuickBooks integration, please have your accountant on this call as well.

3. Complete your Quick Setup page - Completing this page is crucial to preparing your account to start fundraising. Click on your user in the upper righthand corner > then select ‘Account’ from the drop-down > then click ‘Quick Setup’.Need more info on completing these sections? Please refer to the links below:

4. Understand Kindful’s Data Structure - All systems have their own terminology and ways of organizing data. Here are four key Kindful terms you’ll need to know:

Contacts - These are all people and organizations you interact with. They may be donors, prospective donors, volunteers, advocates, etc. We have two types of contacts in Kindful: people (individuals) and organizations (foundations, businesses, etc.). You can also add relationships between contacts.

Activities - These are all transactions and interactions that can be tracked in Kindful. Activity types include transactions (donations), non-cash gifts (in kind donations), pledges, soft credits, notes and any interactions from your connected integrations.

Campaigns - This is the main building block of Kindful. A Campaign is a donor-facing initiative, program, project, event, etc. You have an unlimited number of campaigns in Kindful. Each can be made visible to the public or kept private. Every public campaign has its own unique donation page and will also appear in the drop-down menu on your main donation page.

Funds - This is the secondary building block in Kindful. Funds have a one-to-many relationship with your Campaigns, meaning many campaigns can funnel into a single Fund. The Fund is the broader category that your campaigns will fall into. For example, you may have five fundraising events that each have their own campaign. These five campaigns could all be tied to an ‘Events’ Fund. Funds are admin-facing only and are a broader piece to categorize transactions.

5. Watch our Getting Started Webinar - You do not need to complete the Getting Started Webinar prior to your Kick-Off call, but make sure to watch it here.

Part 1 To-Dos

Click here to begin Part 2 - Start Migrating!