Kindful | How am I billed for Contact Overages?

Your Kindful subscription includes a specified number of contact records. If you go over that number, you are charged for additional contact records in groups or "buckets." Your agreement lists which size bucket you are billed for.

Pricing per contact bucket:

The Sea Turtles Organization signed up for Kindful's Growing plan on 1/1/2016. Their Growing plan includes 15,000 contact records, with additional buckets of 1,000 available for $55 each.

On February 14th Pat at The Sea Turtles Organization adds the 15,001st contact record. The next time the 1st of the month occurs, (since The Sea Turtles Organization signed up on the 1st), they will be billed for the additional contact(s) over 15,000.

In this example, on March 1st, they will be billed an additional $55 for 15,001 contact records, (up to 16,000 contact records).

The same calculations are performed on April 1st and so forth.

Your Organization's price per contact bucket is based on your plan’s contact limit.

Contact Overages are billed monthly on the same day of the month that your organization signed up for Kindful.

You are only billed for active contacts. Refer to your Kindful plan for the number of contacts included in your particular subscription. You would have been given this information when you signed up for Kindful.

Compare the number of included contacts in your subscription agreement with the number of active contacts. Your total active contacts is displayed on your Kindful dashboard.

If you've gone over the contact count included with your subscription, you will be billed monthly for buckets of 250, 500, or 1000 contacts. The price for a bucket of contacts depends upon your subscription.

Check your invoice for additional information, including how to contact our billing team.