Kindful donation pages are protected by reCAPTCHA v3, a Google service that helps prevent fraud on websites. This service protects your Kindful donation forms from fraudulent transactions while making it easier for donors to submit forms. Donors can submit forms without solving a CAPTCHA puzzle unless reCAPTCHA questions whether the person is a real donor. For your organization, this means more donations and fewer fraudulent transactions.

Donation forms automatically use reCAPTCHA v3. For public registration pages and sign up pages, you can select whether donors must complete a CAPTCHA puzzle on the Settings > General Settings page.

Only your donors see a CAPTCHA puzzle. If you charge a donor directly from their Kindful contact record, you don't need to solve a CAPTCHA puzzle.

We cannot disable this feature because of compliance measures required by payment gateways. Disabling this feature could have negative consequences like potential fraudulent payments and expensive chargebacks to your account, which cost you money.

Note: In Kindful, you could previously enter the allowed number of payment attempts on forms before donors had to solve a CAPTCHA puzzle. You might have set this number high to prevent CAPTCHA puzzles on your forms. This setting no longer appears for Kindful forms because reCAPTCHA v3 vets the donor before the donor clicks to donate. If you never required donors to solve a CAPTCHA puzzle before making a donation, some donors might now be required to solve a puzzle when submitting the donation form.